• Store Manager - Berlin Outlet

    Job ID
    Retail Stores
    McArthurGlen Designer Outlet, Units 87b & 87c
    Street 2
    Alter Spandauer Weg 1
  • Overview

    Drives the profitability of the stores:

    • Meeting or exceeding sales targets and control operating costs
    • Manage all resources of your store in order to provide customers with a superior shopping experience
    • Conduct store operations in efficiently and effectively way
    • To achieve store Net Sales and Operating Profit budget
    • To deliver excellent customer service through a well-trained, stable and motivated store team
    • To optimise conversion through proactive traffic analysis
    • To present the store in accordance with New Balance standards



    • Responsible for all store allocates resources and organize processes to generate profitability in different market situations conditions
    • Has practical knowledge of the earnings report and losses, of Store KPIs and makes business decisions based on store performance
    • Maximise Sales by driving conversion
    • Set & communicate daily sales targets to everyone on the team including casuals. Report actual v target results three times during each day to all staff.
    • Focus the team on cross & up selling
    • Understands the customer behaviour and standards draws conclusions from these data and make relevant adjustments for improvement
    • Create relationships with podiatrists, running clubs & gyms in the area to generate sales
    • Grow Rewards program data base
    • Ensure all customer orders are accurately processed with one working day
    • Achieve gross margin targets


    Team Management


    • Build a team environment through daily team meetings. Motivate, share sales KPI’s, allocate tasks, & Mystery Shopping learnings in these meetings.
    • Creates a high-performance culture in your store, defining expectations and clear goals, analyzing the performance team, responsible team members and providing adequate and immediate feedback, including active management of poor performance
    • It is a good example leading the customer service and always ensuring management of all efficient services  to the customer
    • Recruit, lead and motivate the store team to maximize sales and provide exceptional customer service in line with New Balance standards
    • Drive conversion through traffic analysis & rostering
    • Master the feedback process & provide quarterly feedback to all team members
    • Develop the team through regular Tech, Product, Customer Service, Loss Prevention, Podiatry and Sales training.
    • Manages recruitment, integration, training and store team development and ensures that all hr procedures and standards are respected
    • Develop the team by ensuring they complete the Knowledge Pack in the prescribed time frame.
    • Follow up with all customer feedback
    • Execute the months Mystery Shopping action items
    • Manage the appraisal process for all team members
    • Manage the induction process
    • Complete rosters and adhere to the staffing template
    • Complete weekly time sheets, & coordinate lunch breaks
    • Ensure all staff wear lanyards/badges & the correct uniform/tech apparel



    • Review the store sell through report. Remerchandise or adjust replenishment levels as required
    • Minimise shrinkage & maintain accurate stock records in the POS system
    • Complete quarterly stock counts
    • Execute mark downs as directed
    • Run daily negative stock report and request relevant adjustments
    • Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
    • Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment
    • Run & action the daily inventory reports



    • Follow through the monthly Store Audit action items
    • Ensure VM and windows comply with New Balance standards
    • Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate
    • Generate an attractive layout suited to the customer, consistently ensuring flawless visual merchandising standards
    • promotes the continuous improvement of processes and warehouse replenishment
    • Open and close the store
    • Reconcile cash to end of day tender report & complete & sign the end of day banking book
    • Bank takings
    • Complete month end Stock Receipt report
    • Complete month end Sales report
    • Proactively manage controllable store expenses; discounts given, petty cash, stationery, phone, cleaning etc.
    • Ensure compliance with the operational health and safety policy
    • Order and control the stationary for all stores i.e. receipt rolls and barcode labels


    • Outgoing determined self-starter
    • 5 years’ Retail management experience preferably at a national retail chain
    • Demonstrated ability to achieve sales budgets
    • Proven people management and leadership shills
    • Excels at coaching, driving and developing a team
    • Extensive stock management experience
    • Proven merchandising skills
    • Excellent attention to detail
    • Fluent in English
    • Sport interest – running experience is desirable
    • Fashion and trend awareness
    • Accustomed to working in an international company
    • Knowledge of the retail market/consumers
    • Experienced in working in a stand-alone role – autonomous and comfortable being remotely managed initially
    • Potential to grow with the business
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