• Assistant Store Manager - Berlin Outlet

    Job ID
    Retail Stores
    McArthurGlen Designer Outlet, Units 87b & 87c
    Street 2
    Alter Spandauer Weg 1
  • Overview

    • Support and assist the Store Manager in the day to day running of the store
    • Contribute to the store profitability on:
      • Ensuring that store KPI’s are achieved or overcome
      • Coordinate all team members to create the best possible balance between service and operations
      • Supervise, train and coach all team


    • Allocates resources and organizes processes to boost the efficiency and productivity in different situations
    • High knowledge of retail KPIs taking decisions aiming to the improvement
    • analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency
    • Amazing customer service model and boosts sales and the experience of the brand, using advanced sales techniques
    • Understands customer expectations and train your team to always reach or exceed their expectations
    • guides and provides training to all team members in terms of products and seasonal products
    • Co-ordinating rota
    • Minimizes losses implementing, monitoring and tracking all procedures of loss prevention
    • supports the recruitment, integration, training and development of the store team
    • Carrying out administration tasks
    • Key holder
    • Dealing with enquiries and escalation route for customer complaints
    • Understanding and supporting store operations, policies and procedures
    • Helping train new associates
    • Effective store merchandising
    • Helping organise promotions
    • Co-ordinating deliveries
    • Active member of the retail store carrying out Retail Assistant duties - sales, customer service, stock control.


    • Previous experience in a supervisory position
    • Proven sales experience from a retail environment
    • Reasonable knowledge of numeracy and literacy and excellent verbal communication
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