Store Manager - Parndorf

Job ID
14811
Category
Retail Stores
Street
Designer-Outlet-Straße 1
City
Parndorf
Zip
7111
Country
AT

Overview

Drives the profitability of the stores:

  • Meeting or exceeding sales targets and control operating costs
  • Manage all resources of your store in order to provide customers with a superior shopping experience
  • Conduct store operations in efficiently and effectively way
  • To achieve store Net Sales and Operating Profit budgets
  • To deliver excellent customer service through a well-trained, stable and motivated store team.
  • To optimise conversion through proactive traffic analysis
  • To present the store in accordance with New Balance standards

Responsibilities

1. Sales

  • Responsible for all store allocates resources and organize processes to generate profitability in different market situations conditions
  • Has practical knowledge of the earnings report and losses, of Store KPIs and makes business decisions based on store performance
  • Maximise Sales by driving conversion
  • Set & communicate daily sales targets to everyone on the team including casuals. Report actual v target results three times during each day to all staff.
  • Focus the team on cross & up selling
  • Understands the customer behaviour and standards draws conclusions from these data and make relevant adjustments for improvement
  • Create relationships with podiatrists, running clubs & gyms in the area to generate sales
  • Grow Rewards program data base
  • Ensure all customer orders are accurately processed with one working day
  • Achieve gross margin targets

2. Team Management

  • Build a team environment through daily team meetings. Motivate, share sales KPI’s, allocate tasks, & Mystery Shopping learnings in these meetings.
  • Creates a high-performance culture in your store, defining expectations and clear goals, analyzing the performance team, responsible team members and providing adequate and immediate feedback, including active management of poor performance
  • It is a good example leading the customer service and always ensuring management of all efficient services to the customer
  • Recruit, lead and motivate the store team to maximize sales and provide exceptional customer service in line with New Balance standards
  • Drive conversion through traffic analysis & rostering
  • Master the feedback process & provide quarterly feedback to all team members
  • Develop the team through regular Tech, Product, Customer Service, Loss Prevention, Podiatry and Sales training.
  • Manages recruitment, integration, training and store team development and ensures that all hr procedures and standards are respected
  • Develop the team by ensuring they complete the Knowledge Pack in the prescribed time frame.
  • Follow up with all customer feedback
  • Execute the months Mystery Shopping action items
  • Manage the appraisal process for all team members
  • Manage the induction process
  • Complete rosters and adhere to the staffing template
  • Complete weekly time sheets, & coordinate lunch breaks
  • Ensure all staff wear lanyards/badges & the correct uniform/tech apparel

3. Inventory

  • Review the store sell through report. Remerchandise or adjust replenishment levels as required
  • Minimise shrinkage & maintain accurate stock records in the POS system
  • Complete quarterly stock counts
  • Execute mark downs as directed
  • Run daily negative stock report and request relevant adjustments
  • Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
  • Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment
  • Run & action the daily inventory reports

4. Operations

  • Follow through the monthly Store Audit action items
  • Ensure VM and windows comply with New Balance standards
  • Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate
  • Generate an attractive layout suited to the customer, consistently ensuring flawless visual merchandising standards
  • Promotes the continuous improvement of processes and warehouse replenishment
  • Open and close the store
  • Reconcile cash to end of day tender report & complete & sign the end of day banking book
  • Bank takings
  • Complete month end Stock Receipt report
  • Complete month end Sales report
  • Proactively manage controllable store expenses; discounts given, petty cash, stationery, phone, cleaning etc.
  • Ensure compliance with the operational health and safety policy
  • Order and control the stationary for all stores i.e. receipt rolls and barcode labels

Qualifications

  • Outgoing determined self-starter
  • 5 years’ Retail management experience preferably at a national retail chain
  • Demonstrated ability to achieve sales budgets
  • Proven people management and leadership shills
  • Excels at coaching, driving and developing a team
  • Extensive stock management experience
  • Proven merchandising skills
  • Excellent attention to detail
  • Fluent in English
  • Sport interest – running experience is desirable
  • Fashion and trend awareness
  • Accustomed to working in an international company
  • Knowledge of the retail market/consumers
  • Experienced in working in a stand-alone role – autonomous and comfortable being remotely managed initially
  • Potential to grow with the business
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