Director of Corporate Quality

Job ID
14769
Category
Engineering & Quality
Lawrence
MA
USA

Overview

New Balance has a history of 100 years of enduring performance and is still running strong today. Part of what makes New Balance so unique is our commitment to making products that not only provide performance, but also superior fit and comfort. The same attention that is placed on our athletic shoes and apparel is also placed on our associates. New Balance thrives because of the passion and dedication of the people we hire. We rely on our associates to match our enthusiasm for the business and to help drive consumers to move further, faster and more frequently. We seek associates who are always on the move. Associates who push themselves forward and are motivated to move New Balance forward. Ask yourself: Are you ready to move the world?

Responsibilities

JOB MISSION:

  • Improve quality of NB products to delight consumers, serve customers and satisfy regulators.
  • Establish sound systems to assure quality and sustain quality improvements to deliver target quality.
  • Build the required competencies in  the  Quality organization to deliver our global quality goals.

 

MAJOR ACCOUNTABILITIES:

  • Improve cross-functional business processes to drive the external  quality perception of our products, e.g. Codify the reasons why consumers return or don’t buy our products and enable Development and Value Chain to improve design and/or execution, Incorporate Voce of the Consumer feedback (eCom & retail) into product creation & development., design quality into product, materials, technology, process & operations, and  manufacturing feedback to design.
  • Run mini-Quality Task Force in Global Business Units to engage & drive  quality tools & systems deeper into the organization.
  • Implement and hold us accountable to maintain standards & systems to assure target quality, e.g. CQPs/CCQPs/PCPs, Lab Quality & Test Methods, CAPAs for Quality Incident Systems, validation of materials & processes, Warehouse inspections, quality holds/delays, eCom /retail feedback, etc.
  • Implement a corporate Quality Management System of policies, standards, SOPs and best practices.
  • Lead global quality projects, e.g. Vocie of the Consumer from eCom & retail. Facilitate SQI resolutions.  Teach TQM & 6-sigma tools.

Qualifications

REQUIREMENTS FOR SUCCESS:

  • A bachelor’s degree in engineering. A Mechanical, Manufacturing or Chemical engineering degree is strongly preferred.
  • A minimum of 15 years of experience with 5+ years in the footwear industry (10 years & performance footwear experience strongly preferred) with knowledge of products, materials, processes, technologies. Apparel & expat experience preferred.
  • A minimum of 5+ years in quality roles leading quality initiatives with design, development, materials, lab measurements and manufacturing/supply chain. A proven track record in leading a result driven quality organization.
  • Leadership skills: Results driven, Bold change leader, Strategic, Critical thinker, Pragmatic, Builder of trust, Comfortable with ambiguity & drives for clarity, Clear & concise communicator, Self-Directed, Action-Oriented, Influential, Collaborative, Continuous learner, Fluent in English.
  • Technical skills: Problem solving, Process control & validation, Lean 6 Sigma. DOE and gage R&R preferred.
  • Computer skills required: Excel, Word, Powerpoint, Visio flowcharting. Minitab or similar preferred.
  • Travel: Willing to travel to factories, suppliers and other locations. Travel outside the U.S. could be ~ 5% to 10%.

 

Our Benefit Offerings:

 

We’re happy to provide traditional benefits, but to us, the greatest benefit of working at New Balance is taking advantage of additional programs that will enhance your life at work and at home as you grow with our business. Our benefits, at a glance, include:

  • 401k plan with employer match
  • Generous vacation package and paid holidays
  • Paid time off to volunteer in the community
  • Fitness Reimbursement Program
  • Discounted Health Club Memberships
  • Corporate Gift Matching
  • 40% associate discount

 

Your Career Development:

 

While the company looks to achieve strategic goals, each associate is encouraged to take ownership and mold their development process as they conquer their personal aspirations. To guide you in the process we offer traditional and nontraditional development opportunities, including mentor programs, to help you move your body or career, in which our executives participate as mentors. We also offer customized team sessions, on and off-site seminars and tuition reimbursement.

 

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran

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