Deputy Floor Manager - Oxford Street

Job ID
Retail Stores
Oxford Street


  • Supports the Floor Manager and Senior Management in: driving revenue, controlling costs, leading an empowered team, developing and retaining talent within the store and delivers against all legal compliance procedures. 
  • Supports with training, develops and manages Retail Associates, and supports the Floor Manager and senior management to achieve maximum sales. 
  • Deputises as the Floor Manager on duty in his/her absence.


Drives Business Results   

  • Accountable for assisting the Senior Management team with controllable costs in store and ensure compliance to store and floor targets.
  • Support in managing vacation scheduling and management of sickness absence on the floor.
  • Drives the analysis of performance through the business KPI’s.

Ambassador for the Floor and Brand    

Assists in leading the floor team to deliver the best customer store experience in retail through:

  • Visual execution and optimal use of both space and fixtures
  • Fitting Rooms Service/Selling
  • Shop floor replenishment
  • Customer outfitting
  • Encourages and trains sales-oriented Retail Associates equipped with product knowledge. 
  • Identifies and resolves problem areas within the sales area.

Team Management   

  • Supports the senior management team to provide outstanding leadership to the store team generating high levels of motivation and commitment.
  • Provides coaching and development to ensure the store is constantly striving to develop its talent.
  • Ensures performance and potential is monitored continuously to provide a knowledgeable and effective associate resource through PDPs.
  • Live performance management, supporting the performance management process in store to create a climate of high quality feedback, coaching and development.
  • Support training and development plans using PDPs.
  • Supports and initiates continuous training for all employees. 

Ensures Compliance    

  • Ensures shelf availability, data integrity, shrink control.
  • Ensures compliance with statutory and policy led controls.
  • Delivers proposed action or programs initiated to reduce shrinkage levels in store.  Monitors the effectiveness of such programs.
  • Supports the training of store employees on loss prevention related areas.


  • Outgoing determined self-starter
  • 1 year Management experience preferably in a flagship/central London store
  • Experience in managing others. Demonstrated ability to lead, coach others and support the management of performance to standards.
  • Excellent communication skills required verbal and written along with the ability to influence staff. 
  • Allocates time effectively, handles multiple demands and competing priorities
  • Understanding of P&L/business financials
  • Excellent attention to detail
  • Must demonstrate proficiency with PC for spreadsheets, word processing, and inventory software.
  • Flexible work schedule includes weekends and holidays.
  • Fluent in English.
  • Sport interest – running experience is desirable and maintains an athletic lifestyle; has a passion for movement. Active involvement in fitness, health or sports activities.


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