Drives Business Results
- Accountable for assisting the Senior Management team with controllable costs in store and ensure compliance to store and floor targets.
- Support in managing vacation scheduling and management of sickness absence on the floor.
- Drives the analysis of performance through the business KPI’s.
Ambassador for the Floor and Brand
Assists in leading the floor team to deliver the best customer store experience in retail through:
- Visual execution and optimal use of both space and fixtures
- Fitting Rooms Service/Selling
- Shop floor replenishment
- Customer outfitting
- Encourages and trains sales-oriented Retail Associates equipped with product knowledge.
- Identifies and resolves problem areas within the sales area.
- Supports the senior management team to provide outstanding leadership to the store team generating high levels of motivation and commitment.
- Provides coaching and development to ensure the store is constantly striving to develop its talent.
- Ensures performance and potential is monitored continuously to provide a knowledgeable and effective associate resource through PDPs.
- Live performance management, supporting the performance management process in store to create a climate of high quality feedback, coaching and development.
- Support training and development plans using PDPs.
- Supports and initiates continuous training for all employees.
- Ensures shelf availability, data integrity, shrink control.
- Ensures compliance with statutory and policy led controls.
- Delivers proposed action or programs initiated to reduce shrinkage levels in store. Monitors the effectiveness of such programs.
- Supports the training of store employees on loss prevention related areas.